Terms & Conditions

1. Introduction

1.1 Overview of the website and its purpose

The following are the terms and conditions that govern the use of Cranxs, a specialised online marketplace for buying and selling cycling-related products. These terms and conditions outline the rights and obligations of both the users and the site owners.

Cranxs is an online platform that connects buyers and sellers of cycling-related products. The purpose of this site is to provide a safe and secure marketplace for people to buy and sell cycling products.

By accessing or using Cranxs, you agree to be bound by these terms and conditions. If you do not agree with any of these terms, you should not use this website. These terms and conditions may be updated or modified from time to time without notice, so it is important to review them regularly.

1.2 Definitions of key terms

  1. Website: refers to the online platform operated by the company for the purpose of buying and selling goods.
  2. User: refers to any person who accesses or uses the website.
  3. Buyer: refers to a user who purchases goods on the website.
  4. Seller: refers to a user who lists and sells goods on the website.
  5. Goods: refers to any products or items listed for sale on the website.
  6. Listing: refers to a product or item that a seller has listed for sale on the website.
  7. Purchase: refers to the act of a buyer buying goods from a seller on the website.
  8. Account: refers to the user account created by a user to access and use the website.

2. User Obligations

2.1 Eligibility to use the website

By accessing or using the Cranxs website, you confirm that you are at least 18 years old and that you have the legal authority to enter into and abide by these Terms and Conditions. If you are accessing or using the website on behalf of a company or organization, you confirm that you have the legal authority to bind that company or organization to these Terms and Conditions.

Cranxs reserves the right to refuse service, terminate accounts, or remove or edit content in its sole discretion. The website is intended for use by individuals who are interested in buying or selling cycling-related products. Any unauthorized use of the website, including but not limited to unauthorized entry into Cranxs’s systems, misuse of passwords, or misuse of any information posted on the website, is strictly prohibited.

By using the website, you agree that you will not use any robot, spider, scraper, or other automated means to access the website for any purpose without our express written permission. Additionally, you agree that you will not take any action that imposes, or may impose, in our sole discretion, an unreasonable or disproportionately large load on our infrastructure.

Cranxs may, in its sole discretion, refuse to offer the website to any person or entity and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the website is revoked in such jurisdictions.

2.2 Creating and maintaining an account

When creating and maintaining an account on our website, you agree to the following obligations:

  1. You must be at least 18 years old to create an account on Cranxs.
  2. You agree to provide accurate and complete information when creating your account, including your full name and a valid email address.
  3. You are responsible for maintaining the confidentiality of your account information, including your username and password. You agree not to share your account information with anyone else.
  4. You are responsible for all activities that occur under your account, and you agree to notify us immediately of any unauthorized use of your account or any other breach of security.
  5. You agree not to use the website for any illegal or unauthorized purpose, including but not limited to violating any intellectual property rights, interfering with the website’s operations, or engaging in fraudulent activity.
  6. You agree to comply with all applicable laws, rules, and regulations in connection with your use of the website.
  7. You agree to keep your account information up to date and accurate at all times. This includes updating your contact information and any other relevant information.
  8. You agree to use the website in accordance with these terms and conditions and any other applicable policies or guidelines.

We reserve the right to suspend or terminate your account if we suspect any violation of these obligations or if we determine, in our sole discretion, that your account has been used for any illegal or unauthorized purpose.

2.3 Accurate and truthful information

By creating an account on Cranxs, you agree to provide accurate and truthful information about yourself, including your name, contact information, and any other details requested during the registration process.

You understand that the information you provide will be used to create and maintain your account on the website, and that it may be used by other users to contact you in connection with transactions or other activities on the website.

You agree to promptly update your account information in the event of any changes or inaccuracies, and to maintain the accuracy and completeness of your information at all times.

You acknowledge and agree that Cranxs may use third-party services to verify your identity and/or contact information, and that such services may involve the collection and processing of personal information about you.

You understand that providing false, inaccurate, or misleading information may result in the suspension or termination of your account, as well as other legal consequences.

2.4 Prohibited activities

  1. You agree not to use the Website in any way that could harm, disable, overburden, or impair the Website or interfere with any other party’s use and enjoyment of the Website.
  2. You agree not to engage in any fraudulent, deceptive or misleading activity while using the Website, including but not limited to impersonating any person or entity or falsely stating or otherwise misrepresenting your affiliation with a person or entity.
  3. You agree not to use the Website to violate any applicable law, regulation, or ordinance, or to solicit the performance of any illegal activity or other activity that infringes the rights of Cranxs or others.
  4. You agree not to use the Website to upload, post, transmit, or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, obscene, libelous, invasive of another’s privacy, or otherwise objectionable.
  5. You agree not to use the Website to upload, post, transmit, or otherwise make available any content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights of any party.
  6. You agree not to use the Website to upload, post, transmit, or otherwise make available any unsolicited or unauthorized advertising, promotional materials, spam, junk mail, chain letters, pyramid schemes, or any other form of solicitation.
  7. You agree not to use the Website to collect, store, or transmit any personally identifiable information of any person without their consent.
  8. You agree not to use the Website to distribute any virus, Trojan horse, worm, or other harmful or disruptive component.
  9. You agree not to interfere with the security of, or otherwise abuse, the Website, or any system resources, accounts, servers, or networks connected to or accessible through the Website.
  10. You agree not to use any automated means, including spiders, robots, crawlers, data mining tools, or the like to download data from the Website, except for Internet search engines (e.g., Google) and non-commercial public archives (e.g., archive.org) that comply with our robots.txt file.
  11. You agree not to use the Website for any illegal or unauthorized purpose, and you agree to comply with all applicable laws, rules, and regulations.
  12. You agree to report any violations of these Terms of Use to Cranxs immediately upon discovery.
  13. You acknowledge and agree that Cranxs may investigate any violation of these Terms of Use and take appropriate legal action, including but not limited to removing or disabling access to any content that violates these Terms of Use, terminating user accounts, and/or reporting violators to law enforcement authorities.
  14. You agree to defend, indemnify, and hold harmless Cranxs, its officers, directors, employees, agents, licensors, and suppliers from and against any claims, actions, demands, liabilities, and settlements, including, without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of these Terms of Use.

3. Intellectual Property Rights

3.1 Ownership of the website content and trademarks

All content on this website, including but not limited to text, graphics, logos, images, videos, and software, is owned or licensed by Cranxs and is protected by copyright, trademark, and other intellectual property laws.

The trademarks, logos, and service marks displayed on the website are the property of Cranxs or their respective owners. Users are prohibited from using any trademarks, logos, or service marks displayed on the website without the express written permission of Cranxs or the respective owner.

Users may not modify, copy, reproduce, republish, upload, post, transmit, or distribute any content on this website without the prior written consent of Cranxs. Unauthorized use of any content or material on this website is strictly prohibited and may result in legal action.

3.2 Restrictions on the use of the website content

  1. The content displayed on the website, including text, images, graphics, logos, button icons, software, audio files, video files and other materials (collectively referred to as the “Content”), are the property of Cranxs or its licensors and are protected by UK and international copyright laws.
  2. You may use the Content only for your personal, non-commercial use, provided that you do not modify, delete or alter any copyright, trademark or other proprietary notices appearing on the Content. Any other use of the Content, including but not limited to the reproduction, distribution, display or transmission of the Content without the prior written consent of Cranxs is strictly prohibited.
  3. You may not use any automated means, including without limitation, agents, robots, scripts, or spiders, to access, monitor, or copy any part of the website or the Content.
  4. You may not use the website or the Content in any manner that could damage, disable, overburden or impair the website or interfere with any other party’s use and enjoyment of the website.
  5. You may not attempt to gain unauthorized access to any part of the website, other accounts, computer systems or networks connected to the website, through hacking, password mining or any other means.
  6. Cranxs reserves the right to terminate your access to the website, in its sole discretion, at any time, without notice and without liability to you, for any reason whatsoever, including without limitation, breach of these terms and conditions.

3.3 User-generated content

By submitting any content, including but not limited to text, images, videos, and audio (collectively referred to as “Content”), to Cranxs, you represent and warrant that you own or have obtained all necessary licenses, rights, consents, permissions, and clearances to use, and to authorize Cranxs to use, publish, and distribute your Content.

You further grant Cranxs a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to use, copy, modify, create derivative works based on, distribute, publicly display, publicly perform, and otherwise exploit in any manner such Content in all formats and distribution channels now known or hereafter devised (including in connection with the Website and Cranxs’s business and on third-party sites and services), without further notice to or consent from you, and without the requirement of payment to you or any other person or entity.

You acknowledge and agree that your Content may be viewed by other users of the Website and that Cranxs is not responsible for the privacy or security of such Content.

You are solely responsible for the Content you submit to Cranxs and the consequences of submitting or publishing them. Cranxs does not endorse any Content or any opinion, recommendation, or advice expressed therein and Cranxs expressly disclaims any and all liability in connection with any Content.

You agree that your Content will not violate any law or infringe any rights of any third party, including but not limited to any intellectual property rights or privacy rights. Cranxs reserves the right to remove any Content from the Website at any time, for any reason or no reason, without notice or liability to you.

By submitting Content to Cranxs, you also represent and warrant that any content submitted by you does not and will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Website or any related services.

If you believe that any Content on the Website infringes your copyright or other intellectual property rights, please notify us in writing at admin@cranxs.co.uk with the following information:

Cranxs will investigate any claims of copyright or other intellectual property infringement and will take appropriate action as required by law.

4. Payment and Fees

4.1 Fees and charges for using the website

By using the Cranxs website, you agree to pay all fees and charges associated with the use of our services. The fees and charges are subject to change without prior notice. We reserve the right to modify or update the fees and charges at any time at our sole discretion.

Listing Fees

To list an item on our platform, sellers may be charged a listing fee. The listing fee amount may vary based on several factors such as the product category, the listing duration, or the pricing of the item. The listing fees will be communicated to the sellers during the listing process.

4.2 Payment methods

Cranxs accepts various payment methods to complete transactions on the website. These include debit and credit card payments, PayPal, and other methods as deemed appropriate by Cranxs.

Users are responsible for ensuring that their payment information is up to date and accurate. Cranxs reserves the right to refuse or cancel any transaction that it suspects to be fraudulent, unauthorized, or in violation of these terms and conditions.

If a user chooses to cancel a transaction, Cranxs may charge a cancellation fee. Users are responsible for paying any applicable taxes, duties, or fees associated with their transactions.

Cranxs does not store any payment information provided by users. All payment information is processed by third-party payment processors that comply with industry standards for security and privacy.

As a platform, Cranxs does not directly facilitate transactions between buyers and sellers. Instead, we provide a marketplace for independent dealers and private sellers to list their cycling-related products. When a transaction takes place, it is solely between the buyer and the seller. We are not responsible for the quality, safety, or legality of the items listed on our site, nor do we guarantee any transactions made between buyers and sellers. It is important for both parties to communicate clearly and honestly throughout the transaction process.

4.3 Refunds and cancellations

Refunds and cancellations for listing fees are only granted in certain circumstances. If a user cancels their listing before it expires, no refund will be issued for the remaining time. If a listing is removed due to a violation of our terms and conditions, the user will not be entitled to a refund.

We reserve the right to cancel and refund any listing fees at our discretion, such as in cases where a technical issue prevents the listing from being properly displayed on the site.

If a user believes they are entitled to a refund, they must contact our customer support team with a detailed explanation of the circumstances. We will review the request and make a decision on whether to grant a refund or not.

Please note that any refunds will be issued in the same method as the original payment.

5. Product Listings

5.1 Rules and guidelines for listing products on the website

Product Listings:

All products listed on the Cranxs marketplace must be cycling-related items. Listings should accurately describe the product, including any defects or damages, and must not violate any laws or intellectual property rights.

Prohibited Products:

The following products are prohibited on the Cranxs marketplace:

Pricing and Fees:

Sellers must set fair and reasonable prices for their products. Cranxs reserves the right to charge listing fees and other fees associated with selling on the marketplace. These fees will be clearly outlined on the website.

Communication with Buyers:

Sellers are responsible for maintaining clear and prompt communication with buyers. Any questions or concerns should be addressed in a timely and professional manner.

Shipping and Delivery:

Sellers must accurately describe shipping and delivery times, and provide tracking information where applicable. Any delays or issues with shipping should be communicated to the buyer as soon as possible.

Prohibited Conduct:

Users are prohibited from engaging in any fraudulent or illegal conduct on the Cranxs marketplace. This includes, but is not limited to, creating fake accounts, posting false product information, and engaging in any activities that could harm other users or the website.

Liability:

Cranxs is not liable for any damages or losses that may result from the use of the website, including but not limited to, loss of profits, data, or business opportunities.

By using the Cranxs marketplace, you agree to comply with these rules and guidelines. Failure to comply may result in the removal of your listings or suspension of your account.

5.2 Product descriptions and photos

When creating a product listing on the website, it is important to provide accurate and detailed descriptions of the product, including its condition, features, and any other relevant information. Any claims made about the product must be truthful and not misleading.

Photos included in the product listing must be of the actual product being sold, and must not be stock photos or photos of a similar product. The photos should accurately represent the condition and appearance of the product.

Any intellectual property included in the product listing, such as trademarks or copyrighted materials, must have the proper permissions and be used in accordance with applicable laws and regulations.

We reserve the right to remove any product listings that contain inaccurate or misleading information, or that violate any of our policies or guidelines regarding product listings. Repeated violations may result in account suspension or termination.

By listing a product on the website, you acknowledge and agree that you are solely responsible for the accuracy and completeness of the product information provided, as well as any photos or other content included in the listing.

5.3 Product pricing and shipping

The seller is responsible for setting the price of their product.

The seller is required to provide accurate and up-to-date pricing information for their product, including any shipping fees.

Cranxs is not responsible for any errors or discrepancies in pricing or shipping information provided by the seller.

The seller is responsible for determining the appropriate shipping method and cost for their product.

Any disputes regarding product pricing or shipping should be resolved between the buyer and seller, and Cranxs is not responsible for any losses or damages incurred by either party as a result of such disputes.

Cranxs reserves the right to change its policies regarding product pricing and shipping at any time, and such changes will be reflected in these terms and conditions.

6. Transactions

6.1 Purchase process

Cranxs does not take part in the transaction between the buyer and the seller, and is not responsible for any issues that may arise during the purchase process, including but not limited to delivery, payment disputes, or product quality. However, we encourage buyers and sellers to communicate with one another to resolve any issues that may arise.

If a buyer encounters any issues with their purchase, they should contact the seller directly to try and resolve the issue. If the issue cannot be resolved, the buyer may file a dispute with their payment provider or take legal action if necessary.

Cranxs reserves the right to restrict a user’s account if we suspect fraudulent or suspicious activity.

6.2 Payment and shipping

Once a buyer has made a purchase, they are responsible for paying the seller the full purchase price plus any shipping fees that have been agreed upon. Payment should be made through the payment method agreed upon between the buyer and seller.

Cranxs is not responsible for any payment transactions between the buyer and seller, and is not liable for any damages resulting from such transactions.

The seller is responsible for shipping the purchased item(s) to the buyer in a timely manner and in accordance with the agreed upon shipping method. The seller should provide the buyer with a tracking number or other shipment information to allow the buyer to track the shipment.

Cranxs is not responsible for any damages or losses that occur during the shipping process, and is not liable for any damages resulting from such incidents.

It is the responsibility of the buyer and seller to communicate effectively regarding shipping details and to ensure that the item is shipped to the correct address. Any disputes regarding shipping or payment should be resolved directly between the buyer and seller.

Cranxs reserves the right to suspend or terminate any user account or transaction if we suspect fraudulent or illegal activity.

6.3 Returns and refunds

If you are not satisfied with a product you have purchased through the website, please contact the seller directly to initiate a return or refund.

Cranxs is not responsible for any refunds or returns. Any issues with refunds or returns should be resolved directly between the buyer and seller.

It is the responsibility of the seller to clearly outline their return policy and any associated fees.

6.4 Dispute resolution

We understand that sometimes disputes may arise between buyers and sellers, despite our best efforts to ensure a smooth and transparent transaction process. Therefore, we strongly encourage our users to try and resolve any disputes that may arise between them in an amicable manner.

In the event that a dispute cannot be resolved between the buyer and seller, Cranxs may, at our discretion, provide assistance in resolving the dispute. However, we are not obligated to do so and make no guarantees as to the outcome of any such dispute resolution.

Any disputes that cannot be resolved amicably between the parties will be settled by binding arbitration in accordance with the laws of the United Kingdom. Each party shall be responsible for their own legal fees and expenses incurred in connection with such arbitration.

In the event of any dispute, Cranxs shall not be held liable for any damages or losses suffered by any party.

By using the Cranxs website, you agree to waive any right to bring or participate in any class action against Cranxs or its affiliates. You also agree to waive any right to a jury trial in any dispute arising from or related to your use of the website.

If any provision of this dispute resolution section is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

7. Limitation of Liability

7.1 Disclaimer of warranties

The website and all content, products, and services provided on or through the website are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Cranxs disclaims all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Cranxs does not make any warranty, whether express or implied, that the website or any content, products, or services provided on or through the website will meet your requirements, or that the website or any content, products, or services provided on or through the website will be uninterrupted, timely, secure, or error-free.

You acknowledge that any reliance on or use of the website or any content, products, or services provided on or through the website is solely at your own risk.

7.2 Limitation of liability for website errors, omissions, or interruptions

Cranxs makes every effort to ensure the accuracy and reliability of the information provided on the website. However, we do not guarantee that the information or content on the website will always be accurate, complete, or up-to-date. We also cannot guarantee that the website will always be accessible and free from errors or interruptions.

In no event shall Cranxs, its affiliates, directors, officers, employees, agents, or representatives be liable to any user for any damages arising from or related to the use of the website, including but not limited to any errors, omissions, interruptions, or delays in the transmission or delivery of the website’s content or services.

Cranxs shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from the use of the website or any products or services obtained through the website, even if we have been advised of the possibility of such damages.

To the extent permitted by law, Cranxs disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the website will meet your specific requirements, or that it will be available on an uninterrupted, secure, or error-free basis.

If you have any concerns or issues with the website or its content, please contact us and we will make every effort to address them promptly.

7.3 Indemnification by users

Users agree to indemnify and hold Cranxs, its affiliates, directors, officers, employees, and agents harmless from any and all claims, damages, expenses, including reasonable attorneys’ fees, arising out of or related to any User Content, the use of the Website, violation of these Terms and Conditions, or the infringement of any intellectual property or other right of any person or entity. This indemnification shall survive the termination of the User’s account or use of the Website.

Cranxs reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by the User, in which event the User shall cooperate with Cranxs in asserting any available defenses.

8. Termination and Suspension

8.1 Termination of user accounts

Cranxs reserves the right to terminate any user account at its sole discretion, without notice, for any reason, including but not limited to violation of the terms and conditions or applicable laws.

Users may terminate their account at any time by deleting their account through their dashboard. However, any fees paid by the user prior to termination are non-refundable.

Upon termination of a user account, Cranxs reserves the right to delete any user-generated content associated with the account. Cranxs also reserves the right to deny future access to the website to any terminated user or to any user who has engaged in conduct that violates these terms and conditions.

Terminated users are prohibited from creating new accounts on the website. If a user attempts to create a new account after termination, Cranxs reserves the right to take legal action.

8.2 Suspension or termination of website services

We reserve the right to suspend or terminate access to the website at any time, with or without notice, and for any reason, including but not limited to a violation of these terms and conditions or a user’s failure to pay any applicable fees.

We will not be liable to users or any third party for any damages or losses resulting from the suspension or termination of website services, including but not limited to loss of profits, data, or business opportunities.

Upon termination of website services, users must immediately cease using the website and all related services. Any outstanding fees or charges owed to us must be paid in full, and all user-generated content will be permanently deleted.

We reserve the right to modify or discontinue the website or any of its services at any time, with or without notice, and without any liability to users or third parties.

9. Miscellaneous Provisions

9.1 Governing law and jurisdiction

These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflicts of law provisions. Any dispute arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

In the event that any provision of these terms and conditions is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms and conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

Any failure of Cranxs to exercise or enforce any right or provision of these terms and conditions shall not constitute a waiver of such right or provision. These terms and conditions constitute the entire agreement between the user and Cranxs and govern the user’s use of the website, superseding any prior agreements between the user and Cranxs (including, but not limited to, any prior versions of the terms and conditions).

Users may not assign these terms and conditions or assign any rights or delegate any obligations hereunder, in whole or in part, without the prior written consent of Cranxs. Any such purported assignment or delegation by the user without the appropriate prior written consent of Cranxs will be null and void and of no force or effect.

Cranxs may assign these terms and conditions or any rights hereunder without the user’s consent.

9.2 Changes to terms and conditions

We may revise these Terms and Conditions from time to time, and the most current version will always be posted on our website. If we make any material changes to these Terms and Conditions, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Your continued use of our website after such modifications will constitute your acknowledgment of the modified Terms and Conditions and your agreement to abide and be bound by the modified Terms and Conditions.

We reserve the right to modify or discontinue, temporarily or permanently, all or any part of the website with or without notice to you. We will not be liable to you or any third party for any modification, suspension, or discontinuance of the website or any part of it.

9.3 Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of any other provision. If any provision is found to be invalid, illegal, or unenforceable, the parties shall replace the invalid, illegal, or unenforceable provision with a valid, legal, and enforceable provision that reflects the intent of the original provision as closely as possible.

9.4 No waiver

No waiver of any term, provision, or condition of these Terms and Conditions, whether by conduct or otherwise, in any one or more instances, shall be deemed to be or be construed as a further or continuing waiver of any such term, provision or condition or as a waiver of any other term, provision, or condition of these Terms and Conditions. Any failure to assert any right or provision under these Terms and Conditions shall not constitute a waiver of such right or provision.

9.5 Affiliate Partnership with eBay

We are a participant in the eBay Partner Network, an affiliate advertising program designed to provide a means for us to earn advertising fees by linking to eBay.com and affiliated sites. By using our website and clicking on eBay links, you acknowledge and agree that we may earn advertising fees from eBay for purchases made through those links. Please note that our partnership with eBay does not influence the prices you pay for products or the availability of those products on eBay.