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Sell

Seller Agreement

1. Introduction

1.1 Purpose of the Agreement

This Seller Agreement ("Agreement") governs the relationship between Cranxs Ltd ("Cranxs", "we", "us", "our") and you, the Seller ("Seller", "you", "your"), regarding your use of the Cranxs online marketplace platform. This Agreement outlines the terms and conditions under which you may sell products or services through our platform, regardless of whether you are a private individual, company, sole trader, or charitable organisation.

The purpose of this Agreement is to:

  1. Establish clear guidelines for selling on the Cranxs platform
  2. Define the rights and responsibilities of both Cranxs and the Seller
  3. Ensure a fair, transparent, and efficient marketplace for all users
  4. Protect the interests of buyers, sellers, and Cranxs

1.2 Definitions of Key Terms

For the purposes of this Agreement, the following terms shall have these meanings:

  • Platform: refers to the Cranxs website, mobile applications, and any other digital interfaces provided by Cranxs for the purpose of facilitating transactions between buyers and sellers.
  • Seller: refers to any entity (private individual, company, sole trader, or charitable organisation) that offers products or services for sale on the Platform.
  • Listing: means any product or service offered for sale on the Platform by a Seller.
  • Transaction: refers to the sale of a product or service from a Seller to a Buyer through the Platform.
  • Commission: means the fee charged by Cranxs to the Seller for each completed Transaction, as detailed in Section 6 of this Agreement.
  • Payout: refers to the transfer of funds from Cranxs to the Seller for completed Transactions, minus applicable fees and commissions.
  • Buyer: means any user of the Platform who purchases or attempts to purchase a product or service from a Seller.
  • Account: refers to the Seller's registered profile on the Platform, through which they manage their listings, sales, and payouts.

1.3 Acceptance of Terms

By registering as a Seller on the Cranxs Platform, or by listing any product or service for sale on the Platform, you acknowledge that you have read, understood, and agree to be bound by this Seller Agreement, as well as our general Terms of Service and Privacy Policy.

You confirm that:

  1. You are legally capable of entering into binding contracts
  2. If you are representing a company or organisation, you have the authority to bind that entity to this Agreement
  3. You will comply with all applicable laws and regulations in your jurisdiction relating to online sales and commerce
  4. You will keep your Account information accurate and up-to-date

Cranxs reserves the right to modify this Agreement at any time. We will notify you of any significant changes, and your continued use of the Platform after such notifications constitutes your acceptance of the modified Agreement.

If you do not agree to this Agreement or any future modifications, you must cease using the Platform as a Seller immediately.

2. Seller Eligibility

To ensure the integrity and legality of our marketplace, Cranxs has established specific eligibility criteria for Sellers. These criteria apply to all potential Sellers, whether they are private individuals, companies, sole traders, or charitable organisations.

2.1 Age Requirements

  • Individual Sellers: Must be at least 18 years old to register and sell on the Cranxs platform.
  • Business Entities: The individual creating and managing the account on behalf of a company, sole tradership, or charitable organisation must be at least 18 years old and authorised to act on behalf of the entity.

2.2 Location Restrictions

  • Primary Operations: Cranxs currently accepts Sellers who have their primary place of business or residence in the United Kingdom.
  • International Sellers: While we primarily focus on UK-based Sellers, we may consider Sellers from other countries on a case-by-case basis. International Sellers must comply with all applicable laws in their jurisdiction as well as UK regulations governing cross-border sales.
  • Shipping Capabilities: All Sellers must be able to ship products to buyers within the UK. International shipping capabilities are encouraged but not required.

2.3 Business Registration Requirements

  • Private Individuals: No formal business registration is required for private individuals selling personal items occasionally.
  • Sole Traders: Must provide their Unique Taxpayer Reference (UTR) and register for self-assessment with HMRC if their trading income exceeds the current threshold set by HMRC.
  • Limited Companies: Must provide their Company Registration Number (CRN) and be registered with Companies House.
  • Charities: Must provide their Charity Registration Number if registered with the Charity Commission for England and Wales, Office of the Scottish Charity Regulator, or Charity Commission for Northern Ireland.
  • VAT Registration: Sellers must provide their VAT registration number if their taxable turnover exceeds the current VAT threshold set by HMRC.

2.4 Account Verification Process

To maintain the trust and safety of our marketplace, all Sellers must complete our verification process. At Cranxs, we only hold basic business details or individual details. However, verification and further details will be required by Stripe, our payment processor, in order to receive payouts. We do not keep any of the information and securely send it to Stripe for them to process.

  • Identity Verification:
    • Individual Sellers and Sole Traders: Provide a valid government-issued ID (passport or driving licence).
    • Companies and Charities: Provide documentation confirming the identity of the authorised representative.
  • Address Verification: Submit a recent utility bill or bank statement (within the last 3 months) showing the Seller's name and address.
  • Business Verification (for companies, sole traders, and charities):
    • Submit relevant registration documents (e.g., Certificate of Incorporation, charity registration certificate).
    • Provide business bank account details for payouts.
  • Product Category Verification: Depending on the products you intend to sell, additional verification or certifications may be required (e.g., for electronics, food items, or age-restricted products).
  • Phone Verification: Verify a contact phone number through an SMS or call verification process.
  • Review Process: Cranxs will review all submitted information and may request additional documentation if needed. The review process typically takes 3-5 business days.
  • Probation Period: New Sellers may be subject to a probation period with additional monitoring and potentially delayed payouts to ensure compliance with our policies.

Cranxs reserves the right to refuse service to any potential Seller who does not meet these eligibility criteria or fails to complete the verification process satisfactorily. We also reserve the right to suspend or terminate accounts that are found to have provided false or misleading information during the verification process.

By completing the registration and verification process, you certify that all information provided is accurate and up-to-date. You agree to inform Cranxs promptly of any changes to your eligibility status or verified information.

3. Account Management

3.1 Creating a Seller Account

  • Registration Process:
    • Visit the Cranxs website and click on "Login" or equivalent option.
    • Provide required information, including a username, and intended seller type (individual, company, sole trader, or charity).
    • Agree to the Seller Agreement, Terms of Service, and Privacy Policy.
  • Profile Setup:
    • Complete your seller profile with a business description, logo (if applicable), and any other required information.
    • Set up your payout method (e.g., bank account details for transfers).
  • Listing Creation:
    • After profile completion, you can begin creating product listings following the guidelines outlined in Section 4.

3.2 Account Security Responsibilities

As a Seller, you are responsible for maintaining the security of your account. This includes:

  • Access Control:
    • Ensure that only authorised individuals have access to your seller account.
  • Secure Connection:
    • Always access your Cranxs account through a secure, private internet connection.
    • Avoid using public Wi-Fi for account management.
  • Phishing Awareness:
    • Be vigilant against phishing attempts. Cranxs will never ask for your details via email or phone.
  • Device Security:
    • Keep the devices you use to access your Cranxs account secure with up-to-date antivirus software and operating systems.
  • Logging Out:
    • Always log out of your account when you're finished, especially on shared or public devices.
  • Prompt Reporting:
    • Immediately report any suspected unauthorised access or security breaches to Cranxs support.

3.3 Multiple Account Policy

  • Individual Sellers: Are generally permitted only one seller account. Exceptions may be made for sellers operating distinct business lines, subject to Cranxs approval.
  • Business Entities: May have multiple accounts if they represent genuinely separate business units or brands. Each account must be clearly distinguishable and approved by Cranxs.
  • Linked Accounts: Cranxs reserves the right to link accounts that we believe are operated by the same seller or closely related entities.
  • Account Separation: Sellers must maintain clear separation between multiple approved accounts, including separate email addresses and payout methods.

3.4 Account Suspension and Termination Conditions

  • Violation of Agreement: Breaching this Seller Agreement, our Terms of Service, or any other Cranxs policies.
  • Fraudulent Activity: Engaging in or attempting to engage in any fraudulent or illegal activities.
  • Poor Performance: Consistently failing to meet seller performance metrics (e.g., low ratings, high cancellation rates, delayed shipping).
  • Counterfeit Goods: Listing or selling counterfeit or unauthorised replica products.
  • Misrepresentation: Providing false or misleading information during the account creation or verification process.
  • Inappropriate Behaviour: Engaging in abusive or inappropriate behaviour towards buyers or Cranxs staff.
  • Inactivity: Accounts that have been inactive for an extended period (typically 12 months) may be suspended or terminated.
  • Non-Payment of Fees: Failing to pay any fees owed to Cranxs.
  • Legal Requirements: If required by law or court order.

Process for Suspension and Termination

  • Cranxs will notify the seller of the account suspension or termination via the registered email address.
  • Depending on the severity of the issue, Cranxs may offer a chance to remedy the situation before final termination.
  • In cases of serious violations, immediate termination may occur without prior notice.
  • Suspended or terminated sellers may appeal the decision by contacting Cranxs support, providing any relevant information or evidence to support their case.

Cranxs is committed to maintaining a fair and safe marketplace for all users. We will enforce these policies consistently while considering the individual circumstances of each case.

4. Product Listings

4.1 Allowed Product Categories

Cranxs specialises in cycling-related products. Allowed categories include:

  • Bicycles: Road, mountain, hybrid, electric, BMX, children's bikes, etc.
  • Bike Parts: Frames, wheels, drivetrains, brakes, suspension, etc.
  • Accessories: Lights, locks, bags, racks, bottles, cages, etc.
  • Clothing and Protective Gear: Jerseys, shorts, shoes, helmets, gloves, etc.
  • Maintenance and Repair: Tools, lubricants, cleaning products, spare parts, etc.
  • Electronics: Bike computers, GPS devices, power meters, etc.
  • Nutrition: Energy bars, gels, hydration products specifically for cycling.
  • Bike Transport: Car racks, bike cases, etc.

4.2 Prohibited Items

The following items are strictly prohibited:

  • Counterfeit or replica products
  • Stolen goods or items without proof of ownership
  • Firearms, weapons, or explosives
  • Illegal drugs or drug paraphernalia
  • Pornographic materials
  • Live animals
  • Hazardous materials
  • Items that infringe on intellectual property rights
  • Used helmets or other safety gear that may have been compromised
  • Any items illegal under UK law or the law of the destination country

4.3.1 Product Descriptions

  • Accuracy: Provide accurate, detailed descriptions of your items, including:
    • Brand and model
    • Material and construction
    • Size and fit information
    • Colour
    • Condition (new, used, refurbished)
    • Any defects or wear (for used items)
  • Clarity: Use clear, concise language free from excessive jargon.
  • Specifications: Include relevant technical specifications.
  • Honesty: Do not misrepresent the item's condition or features.

4.3.2 Image Requirements

  • Quantity: Include at least 3 high-quality images per listing (there may be exceptions where this is not necessary).
  • Main Image: The primary image should show the entire product against a plain, light background.
  • Additional Images: Show the product from different angles, close-ups of important features, and any flaws or wear (for used items).
  • Image Quality: Images should be at least 1000 pixels on the longest side, in focus, and well-lit.
  • Relevance: All images must be of the actual product for sale, not stock photos (unless selling a new, unopened item).
  • Watermarks: Do not include seller watermarks or logos on images.

4.3.3 Pricing Rules

  • Currency: All prices must be listed in Pounds Sterling (GBP).
  • Accuracy: The listed price must include all non-optional charges, excluding delivery fees.
  • Competitiveness: Prices should be competitive within the Cranxs marketplace.
  • Minimum Price: Items must be priced at £1.00 or higher.
  • Maximum Price: Individual items cannot be priced higher than £10,000 without prior approval from Cranxs.
  • Restricted Pricing Practices: Sellers must not engage in price fixing, predatory pricing, or other anticompetitive pricing practices.

4.4 Inventory Management Expectations

  • Accuracy: Maintain accurate inventory levels at all times.
  • Updates: Promptly update listings when items are sold or no longer available.
  • Lead Times: Clearly communicate any lead times for made-to-order or backordered items.
  • Overselling: Implement systems to prevent overselling of items.
  • Stock Checks: Regularly review and update your inventory to ensure listing accuracy.

4.5 Policy on Counterfeit Goods

Cranxs has a zero-tolerance policy for counterfeit goods:

  • Prohibition: Listing or selling counterfeit goods is strictly forbidden and will result in immediate removal of the listing and possible account suspension or termination.
  • Authentication: Sellers of high-value or frequently counterfeited brands may be required to provide authentication documentation.
  • Reporting: Sellers are encouraged to report any suspected counterfeit listings to Cranxs immediately.
  • Cooperation: Sellers must cooperate with any Cranxs investigations into suspected counterfeit goods.
  • Consequences: Sellers found to be knowingly selling counterfeit goods may be subject to legal action and permanent ban from the platform.
  • Buyer Protection: If a buyer receives a confirmed counterfeit item, they will be fully refunded, and the seller will be required to reimburse Cranxs for all associated costs.

Cranxs is committed to maintaining the integrity of our marketplace and the trust of our users. We reserve the right to remove any listing that violates these guidelines or that we believe may pose a risk to our users or our platform's reputation. Repeated violations may result in account suspension or termination.

5. Rules for Selling on the Platform

5.1 General Seller Conduct

Sellers must:

  • Provide accurate and up-to-date information about their products and business.
  • Comply with all applicable laws and regulations.
  • Maintain professional and ethical conduct at all times.
  • Respect the intellectual property rights of others.
  • Not engage in any fraudulent, deceptive, or manipulative practices.

5.2 Communication with Buyers

  • Sellers must respond to buyer enquiries within 24 hours during business days.
  • All communication must be courteous, professional, and conducted through the platform's messaging system.
  • Sellers must not share personal contact information or attempt to conduct transactions outside the platform.

5.3 Order Fulfillment Requirements

5.3.1 Processing Time Expectations

  • Sellers must process orders within 2 business days of receipt.
  • If unable to meet this timeframe, sellers must immediately notify the buyer and provide an estimated processing time.

5.3.2 Shipping Methods and Timeframes

  • Sellers must ship items within the timeframe specified in their listing.
  • Tracking information (or for couriers, proof of postage) must be provided to the buyer when marking as dispatched.

5.4 Cancellation Policy

  • Sellers may cancel orders only if the item is out of stock, damaged, or cannot be fulfilled for legitimate reasons.
  • Cancellations must be communicated to the buyer immediately, with a full explanation provided.
  • Excessive cancellations may result in account review or suspension.

5.5 Return and Refund Handling

  • Sellers must have a clear return policy visible on product listings.
  • At minimum, sellers must accept returns for items that are damaged, defective, or not as described.
  • Refunds must be processed within 5 business days of receiving a returned item.
  • Sellers are responsible for return shipping costs for items that are damaged, defective (unless sold as so), or not as described.

5.6 Customer Service Standards

  • Sellers must maintain a high level of customer service, including prompt and professional communication.
  • Issues and complaints must be addressed and resolved in a timely manner.
  • Sellers must strive to maintain a minimum customer satisfaction rating as determined by the platform.

5.7 Feedback and Ratings System

  • Sellers acknowledge that buyers can leave feedback and ratings based on their experience.
  • Feedback and ratings must not be manipulated or falsified in any way.
  • Sellers are encouraged to request feedback from satisfied customers.
  • Sellers may respond professionally to negative feedback but must not harass or intimidate buyers.

5.8 Dispute Resolution Process

  • Sellers agree to participate in the platform's dispute resolution process in good faith.
  • Sellers must provide all relevant information and evidence when requested.
  • Sellers agree to abide by the final decision of the platform in any dispute.

5.9 Intellectual Property Rights and Infringement

  • Sellers must only list and sell items for which they have the legal right to sell.
  • Any intellectual property infringement claims will be taken seriously and may result in immediate removal of listings.
  • Repeated intellectual property violations may result in account suspension or termination.
  • Sellers agree to indemnify the platform against any claims arising from intellectual property infringement related to their listings.

6. Commission Structure

6.1 Base Commission Rates

Cranxs operates on a tiered commission structure based on the item value:

  • 9% for items under £50
  • 8% for items between £50 and £499.99
  • 7% for items between £500 and £999.99
  • 6% for items of £1000 and above

6.2 Additional Fees

6.2.1 Listing Fees

Cranxs does not charge any listing fees. Sellers can list their items on the platform free of charge.

6.2.2 Featured Listing Fees

  • Sellers have the option to promote their listings for increased visibility.
  • Featured listing fees will be clearly communicated to sellers before opting for this service.
  • These fees are separate from and in addition to the base commission rates.

6.3 Payment Processing Fees

All payment processing fees are covered by Cranxs as part of the commission structure. Sellers will not be charged additional fees for payment processing.

6.4 Commission Calculation Method

  • The commission is calculated based on the item value charged to the buyer.
  • The appropriate commission rate is applied to this amount.
  • Commission is deducted from the seller's payout automatically by the platform.
  • Example: For an item sold for £75, the commission would be 8% of £75 = £6.

6.5 Tax Responsibilities

  • Sellers are responsible for understanding and complying with their tax obligations.
  • The commission charged by Cranxs is exclusive of any applicable taxes.
  • Sellers must account for and remit any applicable taxes (such as VAT) on their sales.
  • Cranxs will provide sellers with necessary transaction records to assist with their tax reporting.
  • Sellers are advised to consult with a tax professional to ensure compliance with all relevant tax laws and regulations.
  • Cranxs reserves the right to collect and remit taxes on behalf of sellers where required by law, and will inform sellers if this becomes necessary.

7. Payout Terms

7.1 Payout Methods Available

  • Direct bank transfer to the bank account provided by the seller during onboarding
  • Sellers must provide and verify their bank account details to receive payouts

7.2 Minimum Payout Thresholds

There is a £1 minimum payout threshold.

7.3 Payout Frequency

Payouts are processed manually through your account wallet. Funds are typically transferred to the seller's bank account within 2-3 business days after the payout is initiated.

7.4 Payout Currency and Conversion Rates

  • Payouts are made in British Pounds (GBP)
  • For international sellers, currency conversion to their local currency will be handled by their bank at their current rates

7.5 Hold Periods for New Sellers or High-Value Items

  • New sellers: 7-day rolling reserve for the first 90 days
  • High-value items (over £500): Additional 3-day hold after delivery confirmation
  • Cranxs reserves the right to adjust hold periods based on risk assessment

7.6 Chargeback and Refund Handling

  • Chargebacks and refunds are managed by Cranxs through the Stripe Connect system
  • The amount will be deducted from the seller's balance on the platform
  • If the seller's balance is insufficient, the amount will be deducted from the associated bank account
  • Excessive chargebacks may result in longer hold periods or account suspension

7.7 Payout Reports and Invoicing

  • Detailed transaction and payout reports are available in the seller's Cranxs dashboard
  • Reports include:
    • Itemised list of sales
    • Commissions deducted
    • Any additional fees
    • Refunds or chargebacks
    • Net payout amount
  • Sellers can access and download statements directly from their Cranxs dashboard
  • Monthly summaries of transactions and commissions will be provided for the seller's records

7.8 Seller Account Requirements

  • Sellers must provide all necessary information to set up and verify their account, including valid bank details
  • Sellers are responsible for keeping their account information up to date
  • Failure to maintain accurate account information may result in delayed payouts or account suspension

8. Seller Protection

8.1 Fraud Prevention Measures

  • Buyer verification: Cranxs, through its payment processor Stripe, implements a robust buyer verification process to minimise fraudulent transactions.
  • Payment security: All transactions are processed through our secure Stripe Connect integration, utilising industry-standard encryption and security protocols.
  • Address verification: Stripe uses address verification systems (AVS) to confirm the billing address provided by the buyer matches the address on file with their payment method.
  • Transaction monitoring: Stripe employs advanced algorithms to detect suspicious buying patterns or high-risk transactions.
  • Seller discretion: Sellers have the right to cancel any order they suspect to be fraudulent, provided they communicate their concerns to Cranxs immediately.
  • Account limits: New buyers may have temporary purchasing limits to reduce the risk of large-scale fraud.
  • IP tracking: We monitor and flag unusual IP address activity that could indicate fraudulent behavior.
  • Secure messaging: All communication between buyers and sellers must occur through our platform's secure messaging system.

8.2 Dispute Mediation Process

  • Initial resolution: Buyers and sellers are encouraged to resolve disputes directly through our platform's messaging system.
  • Dispute filing: If no resolution is reached, either party can file a formal dispute through the Cranxs platform.
  • Evidence submission: Both parties will have the opportunity to submit evidence supporting their case, including messages, photos, and shipping information.
  • Cranxs review: Our dedicated dispute resolution team will review all submitted evidence and communication history.
  • Decision making: Cranxs will make a fair and impartial decision based on the evidence provided and our platform policies.
  • Outcome implementation: The decision will be communicated to both parties, and any necessary actions (such as refunds or release of funds) will be carried out by Cranxs.
  • Appeals process: In exceptional circumstances, either party may appeal the decision. Appeals will be reviewed by a senior member of the Cranxs team.
  • Seller protection criteria: Sellers who meet the following criteria will receive additional protection in disputes:
    • Accurate item description
    • Timely shipping with tracking information
    • Responsive communication
    • Consistent positive feedback
  • Limitations: Seller protection may not apply in cases of prohibited items, off-platform transactions, or violation of Cranxs policies.
  • Ongoing support: Cranxs will provide guidance and support to sellers throughout the dispute resolution process.
  • Policy updates: Cranxs reserves the right to update the dispute resolution process as needed to ensure fair outcomes and adapt to emerging issues in the marketplace.

9. Seller Performance Metrics

9.1 Key Performance Indicators (KPIs)

Cranxs evaluates seller performance based on the following KPIs:

  • Order fulfillment rate: The percentage of orders shipped within the stated handling time.
  • On-time delivery rate: The percentage of orders delivered within the estimated delivery timeframe.
  • Customer satisfaction rating: Average rating from buyer feedback.
  • Response time: Average time taken to respond to buyer enquiries.
  • Cancellation rate: Percentage of orders cancelled by the seller.
  • Return rate: Percentage of orders returned by buyers.
  • Dispute rate: Percentage of orders resulting in disputes.
  • Resolution rate: Percentage of disputes resolved in favor of the buyer.

9.2 Performance Targets

To maintain good standing on the Cranxs platform, sellers should strive to meet or exceed the following targets:

  • Order fulfillment rate: ≥ 95%
  • On-time delivery rate: ≥ 95%
  • Customer satisfaction rating: ≥ 4.5 out of 5 stars
  • Response time: < 24 hours
  • Cancellation rate: < 3%
  • Return rate: < 5%
  • Dispute rate: < 1%
  • Resolution rate: < 20% in favour of the buyer

9.3 Consequences of Not Meeting Standards

If a seller consistently fails to meet the performance targets, the following actions may be taken:

  • Warning: For minor or first-time violations, sellers will receive a warning and guidance on how to improve their performance.
  • Reduced visibility: Listings from underperforming sellers may receive lower placement in search results.
  • Temporary suspension: Repeated failure to meet standards may result in a temporary suspension of selling privileges, typically lasting 30 days.
  • Increased hold periods: Payouts may be subject to longer hold periods for sellers with poor performance metrics.
  • Account review: Persistent underperformance will trigger a comprehensive account review, which may result in permanent suspension.
  • Performance improvement plan: Sellers at risk of suspension may be required to complete a performance improvement plan to maintain their selling privileges.
  • Termination: In cases of severe or prolonged underperformance, Cranxs reserves the right to terminate the seller's account.
  • Appeal process: Sellers have the right to appeal any actions taken against their account due to performance issues. Appeals will be reviewed on a case-by-case basis.
  • Reinstatement: Suspended sellers may apply for reinstatement after demonstrating significant improvements in their performance metrics.
  • Continuous monitoring: Cranxs will continuously monitor and evaluate seller performance, providing regular feedback and opportunities for improvement.

10. Promotions and Marketing

10.1 Platform-wide Promotional Events

  • Seasonal sales: Cranxs may organise platform-wide seasonal sales events (e.g., Summer Sale, Black Friday) where sellers can participate.
  • Notification: Sellers will be notified at least 14 days in advance of upcoming platform-wide events.
  • Participation: Participation in these events is optional but encouraged.
  • Discounts: Sellers can set their own discount rates within the range specified by Cranxs for each event.
  • Featured placement: Participating sellers may receive increased visibility during the event.
  • Commission rates: Standard commission rates apply to sales made during platform-wide events unless otherwise specified.

10.2 Use of Cranxs Branding and Assets

  • Authorized use: Sellers may use Cranxs logos, banners, and other marketing assets provided in the seller dashboard to promote their Cranxs store.
  • Restrictions: Sellers must not modify, alter, or use Cranxs branding in any way that could be misleading or imply an official endorsement beyond being a platform seller.
  • Social media: Sellers are encouraged to promote their Cranxs store on social media, using appropriate hashtags and tagging @CranxsOfficial where applicable.
  • Off-platform advertising: Sellers may advertise their Cranxs store in off-platform media, provided they comply with Cranxs branding guidelines.
  • Intellectual property: All Cranxs branding and marketing assets remain the intellectual property of Cranxs and must be used in accordance with our guidelines.
  • Removal of rights: Cranxs reserves the right to revoke a seller's permission to use its branding if misuse is detected.
  • Co-branding: Any co-branded marketing materials must be approved by Cranxs before use.
  • Review process: Cranxs may review and approve seller-created promotional materials that prominently feature Cranxs branding.
  • Third-party platforms: Use of Cranxs branding on third-party e-commerce platforms or marketplaces is strictly prohibited.
  • Termination: Upon termination of the seller agreement, all rights to use Cranxs branding and assets are immediately revoked.

11. Legal Compliance

11.1 Seller's Responsibility for Product Compliance

  • Product safety: Sellers are responsible for ensuring all products meet applicable UK and EU safety standards and regulations.
  • Product descriptions: Sellers must provide accurate, complete, and truthful descriptions of their products, including any potential risks or warnings.
  • Prohibited items: Sellers must not list or sell any items prohibited by law or Cranxs platform policies.
  • Certifications: Where required, sellers must obtain and maintain necessary certifications for their products (e.g., CE marking).
  • Recalls: Sellers are responsible for monitoring and acting on any product recalls, promptly notifying Cranxs and affected buyers.
  • Liability: Sellers agree to indemnify Cranxs against any claims arising from non-compliant or defective products.

11.2 Tax Collection and Remittance

  • VAT registration: Sellers must provide valid VAT registration details if applicable.
  • International sales: Sellers are responsible for understanding and complying with tax obligations for cross-border sales.
  • Tax advice: Cranxs does not provide tax advice; sellers should consult with a qualified tax professional for guidance.

11.3 Consumer Rights Compliance

  • Distance selling regulations: Sellers must comply with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
  • Right to cancel: Sellers must honor the consumer's right to cancel within 14 days of receiving goods, where applicable.
  • Refunds: Sellers must process refunds promptly in accordance with consumer rights legislation.
  • Warranty: Sellers must provide warranty information and honor statutory warranty obligations.
  • Pricing transparency: All prices must be clear, with no hidden charges.
  • Terms and conditions: Sellers must provide clear terms and conditions that comply with consumer protection laws.
  • Dispute resolution: Sellers must participate in the platform's dispute resolution process in good faith.

11.4 Data Protection and Privacy Obligations

  • GDPR compliance: Sellers must comply with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.
  • Data minimization: Sellers should only collect and process buyer data necessary for order fulfillment.
  • Data security: Sellers must implement appropriate measures to protect buyer data.
  • Third-party sharing: Sellers must not share buyer data with third parties unless required for order fulfillment.
  • Retention periods: Sellers should only retain buyer data for as long as necessary to fulfill orders and comply with legal obligations.
  • Subject access requests: Sellers must cooperate with Cranxs in responding to data subject access requests.
  • Data breaches: Sellers must promptly notify Cranxs of any data breaches involving buyer data.
  • Privacy policy: Sellers must provide a clear privacy policy outlining how they handle buyer data.
  • Consent: Where required, sellers must obtain appropriate consent for any data processing activities beyond order fulfillment.
  • Cross-border transfers: Sellers must comply with regulations regarding the transfer of personal data outside the UK/EEA.
  • Training: Sellers should ensure that any staff handling buyer data are trained in data protection principles.
  • Audits: Cranxs reserves the right to audit sellers' data protection practices to ensure compliance.

12. Changes to the Agreement

12.1 Process for Updating the Agreement

  • Periodic review: Cranxs will review this Seller Agreement periodically to ensure it remains current with business practices, legal requirements, and market conditions.
  • Types of changes: Changes may include modifications to existing terms, addition of new terms, or removal of outdated terms.
  • Internal approval: All changes will be reviewed and approved by Cranxs' legal team before implementation.
  • Effective date: Each update will have a clearly stated effective date, allowing a reasonable transition period for sellers.
  • Version control: Each new version of the agreement will be assigned a unique version number and date for easy reference.

12.2 Notification of Changes

  • Advance notice: Sellers will be notified of any changes to the agreement at least 30 days before the new terms take effect.
  • Communication channels: Notifications will be sent via email to the seller's registered email address and posted in the seller's dashboard on the Cranxs platform.
  • Summary of changes: A clear summary of the key changes will be provided along with the notification.
  • Full text access: The full text of the updated agreement will be made available for review.
  • Acknowledgment: Sellers may be required to acknowledge the updated terms through the platform before continuing to sell.
  • Reminders: Cranxs may send reminders about upcoming changes during the notice period.

12.3 Seller's Right to Terminate If They Do Not Agree With Changes

  • Right to terminate: If a seller does not agree with the changes to the agreement, they have the right to terminate their seller account.
  • Notification of termination: Sellers wishing to terminate must notify Cranxs in writing (via email or through the platform) before the new terms take effect.
  • Winding down period: Sellers who choose to terminate will be given a reasonable period (not exceeding 30 days) to complete any open transactions and remove their listings.
  • Final payouts: Any outstanding payments will be processed according to the regular payout schedule or within 30 days of account closure, whichever is later.
  • Data retention: Cranxs will retain seller data as required by law after account termination.
  • Reactivation: If a seller changes their mind after termination, they may apply to reactivate their account, subject to agreeing to the current terms and conditions.
  • Continued use: Continued use of the Cranxs platform after the effective date of any changes constitutes acceptance of the new terms.
  • Partial acceptance: Cranxs does not offer the option to accept some changes while rejecting others. The agreement must be accepted in its entirety.
  • Individual exceptions: Cranxs reserves the right to negotiate individual exceptions with sellers in extraordinary circumstances, at its sole discretion.
  • Questions and clarifications: Sellers are encouraged to reach out to Cranxs support for any questions or clarifications regarding the changes before making a decision to terminate.

13. Termination

13.1 Voluntary Account Closure Process

  • Initiation: Sellers can initiate voluntary account closure through their seller dashboard or by contacting Cranxs support.
  • Open orders: All open orders must be fulfilled before the account can be closed.
  • Listings: Sellers must remove or deactivate all listings prior to account closure.
  • Final payout: Any remaining balance will be paid out according to the regular schedule or within 30 days of account closure, whichever is later.

13.2 Involuntary Termination Conditions

Cranxs reserves the right to terminate a seller's account under the following conditions:

  • Repeated policy violations: Consistent failure to adhere to Cranxs' policies and seller agreement.
  • Fraudulent activity: Any form of fraud, including but not limited to, fake listings or manipulated feedback.
  • Legal issues: Selling counterfeit, illegal, or prohibited items.
  • Poor performance: Consistently failing to meet the performance metrics outlined in Section 9.
  • Customer complaints: A high volume of unresolved customer complaints or disputes.
  • Non-activity: Failure to log in or have any sales activity for a period exceeding 6 months.
  • Misuse of platform: Any activity that threatens the integrity or security of the Cranxs platform.
  • Non-compliance: Failure to comply with legal requirements or Cranxs' requests for information.

13.3 Effects of Termination

Upon termination (voluntary or involuntary):

  • Account access: Seller's access to their account will be revoked.
  • Listing removal: All active listings will be removed from the platform.
  • Open orders: Cranxs will manage the completion of any open orders.
  • Balance payout: Any remaining balance will be paid out, subject to any applicable holds or deductions.
  • Feedback: The seller's feedback history will be retained but marked as from a closed account.
  • Data retention: Cranxs will retain necessary data in accordance with legal requirements.

13.4 Post-Termination Obligations

  • Customer service: Continue to provide customer service for any orders fulfilled before termination.
  • Returns and refunds: Honor any return or refund requests for eligible orders placed before termination.
  • Confidentiality: Maintain confidentiality of any Cranxs proprietary information.
  • Intellectual property: Cease use of all Cranxs branding and intellectual property.
  • Data protection: Continue to protect any buyer data in their possession in accordance with data protection laws.
  • Dispute resolution: Cooperate with any ongoing dispute resolution processes for pre-termination transactions.
  • Tax obligations: Fulfill any tax obligations related to their sales on Cranxs.
  • Legal compliance: Comply with any legal or regulatory requirements related to their Cranxs transactions.
  • Non-circumvention: Refrain from attempting to circumvent Cranxs to deal directly with buyers they met through the platform.
  • Final accounting: Cooperate with Cranxs to resolve any outstanding financial matters.

14. Limitation of Liability

14.1 Cranxs' Limitations of Liability

  • Service provision: Cranxs provides its platform and services on an "as is" and "as available" basis, without any warranties, express or implied.
  • Operational issues: Cranxs shall not be liable for any damages or losses resulting from temporary platform unavailability, technical issues, or maintenance.
  • Third-party actions: Cranxs is not liable for the actions or omissions of buyers, other sellers, or any third parties using the platform.
  • Indirect damages: In no event shall Cranxs be liable for any indirect, incidental, special, consequential, or punitive damages.
  • Direct damages cap: Cranxs' total liability for any direct damages shall not exceed the amount of fees paid by the seller to Cranxs in the 6 months preceding the claim.
  • Data loss: Cranxs is not responsible for any loss of data, profit, or business opportunity resulting from use of the platform.
  • External links: Cranxs is not liable for any content, products, or services provided through links to third-party websites.
  • Force majeure: Cranxs shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control.
  • Legal compliance: Cranxs does not guarantee that use of the platform will comply with laws outside the UK.
  • Accuracy of information: While Cranxs strives to provide accurate information, it does not warrant the completeness or accuracy of content on the platform.

14.2 Seller's Indemnification Obligations

The seller agrees to indemnify, defend, and hold harmless Cranxs, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to legal fees) arising from:

  • Product liability: Any claim related to products sold by the seller, including but not limited to product defects, safety issues, or non-compliance with applicable laws and regulations.
  • Intellectual property: Any claim of infringement of intellectual property rights related to the seller's products or listings.
  • Content accuracy: Any inaccurate, misleading, or unlawful content provided by the seller in product listings or communications with buyers.
  • Policy violations: Any violation of Cranxs' policies, terms of service, or this seller agreement.
  • Tax compliance: Any failure to comply with applicable tax laws and regulations.
  • Customer disputes: Any unresolved disputes with buyers, including claims of non-delivery, item not as described, or poor customer service.
  • Data protection: Any breach of data protection laws or mishandling of buyer personal information.
  • Fraudulent activity: Any fraudulent or illegal activity conducted by the seller through the Cranxs platform.
  • Third-party claims: Any third-party claim arising from or related to the seller's use of the Cranxs platform.
  • Consequential actions: Any consequential losses or damages incurred by Cranxs as a result of the seller's actions or omissions.

The seller's indemnification obligations shall survive the termination of this agreement. Cranxs reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by the seller, in which event the seller will cooperate in asserting any available defenses.

15. Dispute Resolution

15.1 Process for Resolving Disputes Between Seller and Cranxs

  • Good faith negotiations: In the event of any dispute arising between the seller and Cranxs, both parties agree to first attempt to resolve the issue through good faith negotiations.
  • Written notice: The aggrieved party must provide written notice to the other party, clearly stating the nature of the dispute and the desired resolution.
  • Response period: The receiving party shall have 15 business days from the receipt of the notice to respond in writing.
  • Escalation: If the dispute remains unresolved after initial communications, either party may request that the matter be escalated to senior management of both parties.
  • Mediation: If the dispute cannot be resolved through negotiation within 30 days of escalation, the parties agree to submit to non-binding mediation with a mutually agreed-upon mediator.
  • Mediation process: The mediation shall be conducted in London, UK, unless otherwise agreed, and the costs shall be shared equally between the parties.
  • Arbitration: If mediation fails to resolve the dispute within 60 days of its commencement, either party may initiate binding arbitration.
  • Arbitration rules: The arbitration shall be conducted in accordance with the rules of the London Court of International Arbitration (LCIA).
  • Arbitrator selection: A single arbitrator shall be appointed by mutual agreement of the parties or, failing such agreement, by the LCIA.
  • Arbitration location: The arbitration shall take place in London, UK, and shall be conducted in the English language.
  • Confidentiality: All aspects of the arbitration, including any award, shall be treated as confidential by both parties.
  • Binding decision: The decision of the arbitrator shall be final and binding on both parties.
  • Costs: The costs of arbitration shall be borne by the losing party unless otherwise determined by the arbitrator.
  • Injunctive relief: Nothing in this section shall prevent either party from seeking injunctive relief in a court of competent jurisdiction where necessary to protect its rights pending resolution of the dispute.

15.2 Governing Law and Jurisdiction

  • Governing law: This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
  • Jurisdiction: Subject to the dispute resolution process outlined in section 15.1, both parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).
  • Language: This agreement is made only in the English language. If there is any conflict in meaning between the English language version of this agreement and any version or translation of this agreement in any other language, the English language version shall prevail.
  • Severability: If any provision of this agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
  • Waiver: No failure or delay by Cranxs in exercising any right or remedy provided under this agreement shall constitute a waiver of that or any other right or remedy.
  • Entire agreement: This agreement constitutes the entire agreement between the parties and supersedes all previous agreements, understandings, and arrangements between them, whether written or oral, in respect of its subject matter.