Cookie Policy

1. Introduction

1.1 Purpose of the Cookie Policy

At Cranxs, we are committed to maintaining the trust and confidence of our users. This Cookie Policy outlines how we use cookies and similar technologies on our website to enhance your experience, ensure the smooth operation of our platform, and comply with legal requirements. The purpose of this policy is to provide you with clear and comprehensive information about the cookies we use, the purposes for which they are used, and your choices regarding their use. By being transparent about our cookie practices, we aim to build a more trustworthy and user-friendly online environment.

1.2 Scope

This Cookie Policy applies to all users of the Cramxs platform, including buyers, sellers, and any other visitors to our website. Whether you are purchasing products, listing items for sale, or simply browsing, this policy governs the use of cookies and similar technologies on our site. By accessing or using our website, you agree to the terms outlined in this Cookie Policy.

2. What are Cookies?

2.1 Definition of Cookies

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. These files allow the website to recognize your device and store information about your preferences or past actions. Cookies are used to make your interaction with websites faster and more personalised, as well as to enable certain functionalities and improve the overall user experience.

2.2 Types of Cookies

At Cranxs, we use a variety of cookies to ensure the optimal functioning of our website and to provide you with the best possible experience. The types of cookies we use include:

Session Cookies
- Description: These cookies are temporary and are deleted from your device when you close your web browser. They are used to maintain the state of your session on our website, such as keeping you logged in as you navigate through different pages.
- Purpose: They help facilitate smooth navigation and maintain the security of your session.
Persistent Cookies
- Description: These cookies remain on your device for a specified period or until you manually delete them. Persistent cookies are used to remember your preferences and actions across multiple visits to our website.
- Purpose: They enhance your user experience by remembering your settings and preferences, such as language selection or login details, making future visits more convenient.
First-Party Cookies
- Description: These cookies are set by Cranxs and are only accessible by our website. They are used to collect information about your interactions with our site and to remember your preferences.
- Purpose: They help us understand how you use our website and allow us to improve its functionality and performance based on your usage patterns.
Third-Party Cookies
- Description: These cookies are set by domains other than Cranxs, such as our analytics or advertising partners. Third-party cookies enable features or functionalities provided by these external services.
- Purpose: They are used for various purposes, including tracking your browsing habits across different websites, providing targeted advertisements, and gathering data for analytical purposes to help us enhance our services.

By understanding the types of cookies we use and their purposes, you can make informed decisions about your cookie preferences and manage them accordingly.

3. How We Use Cookies

3.1 Necessary Cookies

Necessary cookies are essential for the operation of the Cranxs website. Without these cookies, our website cannot function properly. They are typically set in response to actions made by you, such as logging in, filling out forms, or setting your privacy preferences. These cookies help ensure the security and integrity of our site, including:

Security: Protecting user data and preventing fraudulent activities.
Authentication: Verifying your identity when you log in and maintaining your authenticated session as you navigate the site.
Fraud Prevention: Detecting and preventing unauthorized or suspicious activities.

3.2 Performance Cookies

Performance cookies collect information about how visitors use our website. These cookies help us understand how users interact with different parts of our site, allowing us to enhance its functionality and user experience. The information collected is anonymous and is used to:

Monitor site performance and detect issues.
Track user behavior to identify popular content and features.
Optimise the website's speed and responsiveness.

3.3 Functional Cookies

Functional cookies enable the website to provide enhanced functionality and personalization. These cookies remember your preferences and choices, making your experience more convenient and tailored to your needs. Examples include:

Remembering your login details so you don't have to re-enter them every time you visit.

3.4 Advertising Cookies

Advertising cookies are used to deliver relevant advertisements to you and measure the effectiveness of our ad campaigns. These cookies track your browsing habits and activity across the Cranxs website and other sites, allowing us to:

Show you ads that are more likely to interest you.
Limit the number of times you see a particular ad.
Help measure the effectiveness of advertising campaigns.

3.5 Analytics Cookies

Analytics cookies collect information about how you use our website, helping us to improve it. These cookies allow us to:

Track user behavior and interactions on the site.
Analyse patterns and trends in site usage.
Identify areas for improvement to enhance the user experience.

We use analytics cookies from third-party providers to gather and analyze this data. The information collected is aggregated and anonymous, helping us understand overall user behavior without identifying individual users.

By using Cranxs, you agree to our use of cookies for these purposes. You can manage your cookie preferences through your browser settings or by following the instructions provided in our Cookie Policy.

4. Cookies Used by Our Payment Processor

4.1 Stripe Cookies

Stripe, our payment processor, uses cookies that are essential for secure and efficient payment processing. These cookies are necessary to ensure that your transactions are safe and smooth. Here's how Stripe cookies are used:

Secure Transactions: Stripe cookies help authenticate and verify your identity during the payment process, ensuring that your transactions are secure and reducing the risk of fraud.
Session Management: These cookies maintain the state of your session as you move through the payment process, ensuring that your payment information is correctly transmitted and processed.
Error Detection: Stripe uses cookies to detect and diagnose errors during the payment process, helping to ensure that any issues are quickly resolved.

Without these cookies, it would not be possible to offer the secure payment services that we provide through Stripe.

4.2 Stripe Connect

Stripe Connect, a service provided by Stripe, is used to manage seller balances and facilitate payouts to sellers on Cranxs. Stripe Connect uses cookies to:

Seller Authentication: These cookies authenticate sellers and ensure that they can securely access and manage their balances and payouts.
Payout Management: Stripe Connect cookies track and manage the payout process, ensuring that funds are correctly transferred to sellers' accounts.
Account Linking: These cookies help link sellers' Cranxs accounts with their Stripe accounts, ensuring a seamless and secure connection for handling transactions.

The use of Stripe and Stripe Connect cookies is essential for maintaining the security and integrity of financial transactions on Cranxs, providing both buyers and sellers with a safe and reliable payment experience.

5. Third-Party Cookies

5.1 Third-Party Services

Cranxs utilizes third-party services that may set cookies on our site to enhance functionality, provide analytics, and deliver targeted advertising. These third-party cookies are set by external providers and serve various purposes. Some of the key third-party services we use include:

Analytics Providers:
- Google Analytics: Collects data on user interactions with our site to help us understand user behavior and improve our website.
Advertising Partners:
- Google Ads: Tracks user activity for targeted advertising and measures the effectiveness of ad campaigns.
- Facebook Ads: Monitors user behavior to deliver relevant ads on Facebook and Instagram, and assesses ad performance.

5.2 Control and Access

Third-party cookies are controlled and accessed by the respective external providers. These cookies are governed by the privacy policies of the third parties that set them. Here’s how you can manage and control third-party cookies on our site:

Managing Preferences:
- You can manage your cookie preferences through the settings on our website. Our cookie consent tool allows you to accept or decline different categories of cookies, including third-party cookies.
Browser Settings:
- Most web browsers provide settings that allow you to control the use of cookies. You can configure your browser to block third-party cookies or notify you when cookies are being set. Please note that disabling third-party cookies may impact the functionality of certain features on our site.
Third-Party Opt-Out:
- Many third-party services offer opt-out options for their cookies. For example, you can opt-out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. Similarly, you can adjust your ad preferences on platforms like Facebook and Google to control the ads you see.

6. User Consent and Control

6.1 Obtaining Consent

At Cranxs, we prioritize your privacy and ensure that your consent for cookies is obtained transparently and explicitly. Here’s how we manage user consent:

Initial Consent: When you first visit our website, a cookie banner will appear at the bottom of the page. This banner informs you about our use of cookies and provides a link to our Cookie Policy for detailed information. You will be given the option to accept or decline cookies. By clicking “Accept All Cookies,” you consent to the use of all cookies as described in our policy. If you choose “Manage Preferences,” you can select which types of cookies you wish to accept or reject.
Managing Preferences: You can manage your cookie preferences at any time by accessing the “Cookie Settings” link available in the footer of our website. This allows you to adjust your consent settings for different categories of cookies.

6.2 Managing Cookies

You have control over the use of cookies on Cranxs. Here are instructions on how you can manage or disable cookies through your browser settings:

Browser Settings:

Google Chrome: Go to Settings > Privacy and Security > Cookies and other site data. Here, you can manage cookie settings, including blocking third-party cookies and clearing all cookies.
Mozilla Firefox: Navigate to Options > Privacy & Security > Cookies and Site Data. You can manage cookies, block cookies from specific sites, or clear all cookies.
Microsoft Edge: Go to Settings > Site permissions > Cookies and site data. You can choose to block cookies, manage site-specific cookies, and clear cookies.
Safari: Go to Preferences > Privacy. You can choose to block all cookies, manage cookies, and remove stored cookies.

Third-Party Tools

Some third-party tools, such as browser extensions, allow you to manage cookies and enhance privacy further.

6.3 Withdraw Consent

You have the right to withdraw your consent to our use of cookies at any time. Here’s how you can do so:

Via Cookie Settings: Access the “Cookie Settings” link in the footer of our website and adjust your preferences to disable non-essential cookies.
Browser Settings: You can also withdraw consent by clearing cookies from your browser and adjusting settings to block future cookies from Cranxs.
Contact Us: If you need assistance with withdrawing consent or managing cookies, please contact our support team at support@cranxs.co.uk.

By managing your cookie preferences and consent, you can control your online experience and ensure your privacy is respected while using Cranxs. For more detailed information on how we handle your data, please refer to our Privacy Policy.

7. Impact of Disabling Cookies

7.1 Functionality Loss

Disabling cookies on Cranxs can significantly impact your experience and the overall functionality of our website. Here are some of the key areas that may be affected if you choose to disable cookies:

Authentication and Security:
- Login Issues: Without cookies, you may experience difficulties logging into your account or staying logged in as you navigate through different pages.
- Security Risks: Disabling cookies can compromise the security of your session, making it harder to protect against unauthorized access and fraudulent activities.
Personalisation and Preferences:
- Loss of Preferences: Your preferences, and other personalised features, will not be remembered, requiring you to set them each time you visit the site.
- User Experience: The overall user experience may be less tailored to your needs and preferences, resulting in a more generic and less convenient interaction with our platform.
Performance and Functionality:
- Site Performance: Performance cookies help us optimize the speed and responsiveness of our website. Disabling these cookies can lead to slower page load times and a less smooth browsing experience.
- Feature Limitations: Some features and functionalities, such as interactive content and personalized recommendations, may not work properly or be available at all without the use of functional cookies.
Analytics and Improvements:
- Reduced Insights: Analytics cookies provide us with valuable insights into how users interact with our website. Without this data, our ability to identify issues, understand user behavior, and make improvements to the site is limited.
- Development Challenges: Our ongoing efforts to enhance the website and introduce new features rely on understanding user interactions. Disabling cookies hampers our ability to gather this information effectively.
Advertising and Marketing:
- Irrelevant Ads: Advertising cookies enable us to deliver relevant ads based on your interests and browsing behavior. Without these cookies, you may still see ads, but they will be less relevant to you.
- Ad Tracking: Disabling advertising cookies prevents us from tracking the effectiveness of our ad campaigns, which can impact our ability to deliver cost-effective and targeted marketing efforts.

While you have the right to disable cookies, we recommend carefully considering the potential impact on your experience and the functionality of Cranxs. For a more seamless and personalized experience, allowing cookies can enhance your interaction with our platform and ensure that you can take full advantage of all the features and benefits we offer.

8. Updates to the Cookie Policy

8.1 Policy Changes

At Cranxs, we are committed to maintaining the highest standards of transparency and compliance with all relevant regulations. As such, we may periodically update our Cookie Policy to reflect changes in our practices, technology, legal requirements, or other factors. Here’s how and when we will communicate these changes to you:

Notification of Changes:

Website Notification: When we make significant changes to our Cookie Policy, we will post a prominent notification on our website. This notice will inform you of the updates and provide a link to the revised policy.
Email Communication: If you have provided us with your email address, we may also send an email to notify you of significant changes to our Cookie Policy. This email will summarize the key updates and provide a link to the full policy.

Effective Date:

The updated Cookie Policy will include an “Effective Date” at the top of the document. This date indicates when the revised policy comes into effect. We encourage you to review the policy periodically to stay informed about how we use cookies and protect your privacy.

Continued Use:

By continuing to use the Cranxs website after the effective date of any updates, you acknowledge and agree to the revised Cookie Policy. If you do not agree with the changes, you should adjust your cookie settings or discontinue using our site.

Access to Previous Versions:

For transparency, we will maintain an archive of previous versions of our Cookie Policy. You can access these archived versions to see how our practices have evolved over time. Links to previous versions will be available below.

We value your privacy and strive to keep you informed about our data practices. If you have any questions or concerns about updates to our Cookie Policy, please do not hesitate to contact our support team at support@cranxs.co.uk.